<?xml version="1.0" encoding="UTF-8"?><rss version="2.0"
	xmlns:content="http://purl.org/rss/1.0/modules/content/"
	xmlns:dc="http://purl.org/dc/elements/1.1/"
	xmlns:atom="http://www.w3.org/2005/Atom"
	xmlns:sy="http://purl.org/rss/1.0/modules/syndication/"
		>
<channel>
	<title>Comments on: When users first encounter Ubuntu: six showstoppers</title>
	<atom:link href="http://design.canonical.com/2010/06/when-new-users-first-encounter-ubuntu-5-show-stoppers/feed/" rel="self" type="application/rss+xml" />
	<link>http://design.canonical.com/2010/06/when-new-users-first-encounter-ubuntu-5-show-stoppers/</link>
	<description></description>
	<lastBuildDate>Sat, 11 Feb 2012 15:03:50 +0000</lastBuildDate>
	<sy:updatePeriod>hourly</sy:updatePeriod>
	<sy:updateFrequency>1</sy:updateFrequency>
	<generator>http://wordpress.org/?v=3.3.1</generator>
	<item>
		<title>By: The Technology newsbucket: IBM&#8217;s Defra pay, O2&#8242;s user protest, Gentoo backdoor and more</title>
		<link>http://design.canonical.com/2010/06/when-new-users-first-encounter-ubuntu-5-show-stoppers/comment-page-2/#comment-14137</link>
		<dc:creator>The Technology newsbucket: IBM&#8217;s Defra pay, O2&#8242;s user protest, Gentoo backdoor and more</dc:creator>
		<pubDate>Mon, 07 Mar 2011 19:33:16 +0000</pubDate>
		<guid isPermaLink="false">http://design.canonical.com/?p=2520#comment-14137</guid>
		<description>[...] When users first encounter Ubuntu: six showstoppers &gt;&gt; Canonical DesignFile compatibility, lack of feedback about the system, jargon, Flash, confusingly-described software, and the problems of adding a printer. But read in detail.. [...]</description>
		<content:encoded><![CDATA[<p>[...] When users first encounter Ubuntu: six showstoppers &gt;&gt; Canonical DesignFile compatibility, lack of feedback about the system, jargon, Flash, confusingly-described software, and the problems of adding a printer. But read in detail.. [...]</p>
]]></content:encoded>
	</item>
	<item>
		<title>By: dings</title>
		<link>http://design.canonical.com/2010/06/when-new-users-first-encounter-ubuntu-5-show-stoppers/comment-page-2/#comment-13518</link>
		<dc:creator>dings</dc:creator>
		<pubDate>Tue, 15 Feb 2011 10:55:56 +0000</pubDate>
		<guid isPermaLink="false">http://design.canonical.com/?p=2520#comment-13518</guid>
		<description>It is great that such usability tests are made and I hope that there will be improvements. But I do not want Ubuntu to go the Windows way, where everything is so simplified that it is cumbersome for experienced users. 

Examples are &#039;my documents&#039; instead of real paths or (as seen in a firewall software) &#039;add a game&#039; instead of a dialog which allows to make settings for a certain port.</description>
		<content:encoded><![CDATA[<p>It is great that such usability tests are made and I hope that there will be improvements. But I do not want Ubuntu to go the Windows way, where everything is so simplified that it is cumbersome for experienced users. </p>
<p>Examples are &#8216;my documents&#8217; instead of real paths or (as seen in a firewall software) &#8216;add a game&#8217; instead of a dialog which allows to make settings for a certain port.</p>
]]></content:encoded>
	</item>
	<item>
		<title>By: Detective</title>
		<link>http://design.canonical.com/2010/06/when-new-users-first-encounter-ubuntu-5-show-stoppers/comment-page-2/#comment-3829</link>
		<dc:creator>Detective</dc:creator>
		<pubDate>Thu, 23 Sep 2010 11:05:33 +0000</pubDate>
		<guid isPermaLink="false">http://design.canonical.com/?p=2520#comment-3829</guid>
		<description>This remark: &quot;The fact is that Ubuntu is not user-friendly. It’s not that it needs to be more Windows like. It’s not that it needs to be more OS X like. The fact is that it needs to be more intuitive on it’s own. It needs to break into it’s own identity, yet make the operating system so intuitive that people can easily find things out for themselves.&quot;

 This is very insightful. 
 Unfortunately, if you look carefully, you will see that most FOSS apps are &quot;clones&quot; and &quot;ripoffs&quot; of Windows and Mac apps. There are really not many new ideas in FOSS. For FOSS programmers, it seems to be easier to steal ideas than to generate them, and it is more in line with their usual practices.
 Well that is what happens when you pay coders like they were burger flippers, it seems.</description>
		<content:encoded><![CDATA[<p>This remark: &#8220;The fact is that Ubuntu is not user-friendly. It’s not that it needs to be more Windows like. It’s not that it needs to be more OS X like. The fact is that it needs to be more intuitive on it’s own. It needs to break into it’s own identity, yet make the operating system so intuitive that people can easily find things out for themselves.&#8221;</p>
<p> This is very insightful.<br />
 Unfortunately, if you look carefully, you will see that most FOSS apps are &#8220;clones&#8221; and &#8220;ripoffs&#8221; of Windows and Mac apps. There are really not many new ideas in FOSS. For FOSS programmers, it seems to be easier to steal ideas than to generate them, and it is more in line with their usual practices.<br />
 Well that is what happens when you pay coders like they were burger flippers, it seems.</p>
]]></content:encoded>
	</item>
	<item>
		<title>By: Detective</title>
		<link>http://design.canonical.com/2010/06/when-new-users-first-encounter-ubuntu-5-show-stoppers/comment-page-2/#comment-3826</link>
		<dc:creator>Detective</dc:creator>
		<pubDate>Thu, 23 Sep 2010 10:14:34 +0000</pubDate>
		<guid isPermaLink="false">http://design.canonical.com/?p=2520#comment-3826</guid>
		<description>Obviously, Charline Poirier is a paid M$ $hill, who is doing some astroturfing.

 We all know what you are doing, Charlie.</description>
		<content:encoded><![CDATA[<p>Obviously, Charline Poirier is a paid M$ $hill, who is doing some astroturfing.</p>
<p> We all know what you are doing, Charlie.</p>
]]></content:encoded>
	</item>
	<item>
		<title>By: Charline Poirier</title>
		<link>http://design.canonical.com/2010/06/when-new-users-first-encounter-ubuntu-5-show-stoppers/comment-page-2/#comment-3435</link>
		<dc:creator>Charline Poirier</dc:creator>
		<pubDate>Tue, 14 Sep 2010 07:51:23 +0000</pubDate>
		<guid isPermaLink="false">http://design.canonical.com/?p=2520#comment-3435</guid>
		<description>Robert,

Lazy users?  Why are there lazy users?  Because they can!  
Saying that users are lazy or not is practically irrelevant to us if we want to have users adopt Ubuntu.  Now we are in a world where users have many choices and the role of technology has become one of empowerment.  The philosophy of forcing users to mold into specific behaviours and ways of thinking to use technology is long gone. It certainly predates internet!  So if we want Ubuntu to be embraced by a large number of people, we need to respond to users&#039; needs.  It&#039;s a challenge in creativity and inventiveness that requires that we not be lazy!
As for jargon, maybe for you there is none, for first time Ubuntu users, jargon is real and is an impediment to their use and enjoyment.  </description>
		<content:encoded><![CDATA[<p>Robert,</p>
<p>Lazy users?  Why are there lazy users?  Because they can!<br />
Saying that users are lazy or not is practically irrelevant to us if we want to have users adopt Ubuntu.  Now we are in a world where users have many choices and the role of technology has become one of empowerment.  The philosophy of forcing users to mold into specific behaviours and ways of thinking to use technology is long gone. It certainly predates internet!  So if we want Ubuntu to be embraced by a large number of people, we need to respond to users&#8217; needs.  It&#8217;s a challenge in creativity and inventiveness that requires that we not be lazy!<br />
As for jargon, maybe for you there is none, for first time Ubuntu users, jargon is real and is an impediment to their use and enjoyment.</p>
]]></content:encoded>
	</item>
	<item>
		<title>By: Robert</title>
		<link>http://design.canonical.com/2010/06/when-new-users-first-encounter-ubuntu-5-show-stoppers/comment-page-2/#comment-3434</link>
		<dc:creator>Robert</dc:creator>
		<pubDate>Tue, 14 Sep 2010 01:01:14 +0000</pubDate>
		<guid isPermaLink="false">http://design.canonical.com/?p=2520#comment-3434</guid>
		<description>There is NO ANY TROUBLE with flash, since Adobe has install file to download and install for Linux too, as easy as under WindBlows, so no Flashy excuses folks....Printer problem gone, and there is absolutely no hard jargon-language in Ubuntu.. The rest? Just lazy users...</description>
		<content:encoded><![CDATA[<p>There is NO ANY TROUBLE with flash, since Adobe has install file to download and install for Linux too, as easy as under WindBlows, so no Flashy excuses folks&#8230;.Printer problem gone, and there is absolutely no hard jargon-language in Ubuntu.. The rest? Just lazy users&#8230;</p>
]]></content:encoded>
	</item>
	<item>
		<title>By: Dawit</title>
		<link>http://design.canonical.com/2010/06/when-new-users-first-encounter-ubuntu-5-show-stoppers/comment-page-2/#comment-3406</link>
		<dc:creator>Dawit</dc:creator>
		<pubDate>Sun, 12 Sep 2010 14:22:51 +0000</pubDate>
		<guid isPermaLink="false">http://design.canonical.com/?p=2520#comment-3406</guid>
		<description>This will &quot;save countless lives&quot; lost to that *other* OS :D I was so determined to learn how to use Ubuntu and so I feel the pain of having no guidance at all, especially in the beginning. These are great points raised, and if addressed properly, will be big pluses to Ubuntu! ... sure we can solve these!</description>
		<content:encoded><![CDATA[<p>This will &#8220;save countless lives&#8221; lost to that *other* OS <img src='http://design.canonical.com/wp-content/themes/canonical-design/images/smilies/icon_biggrin.png' alt=':D' class='wp-smiley' />  I was so determined to learn how to use Ubuntu and so I feel the pain of having no guidance at all, especially in the beginning. These are great points raised, and if addressed properly, will be big pluses to Ubuntu! &#8230; sure we can solve these!</p>
]]></content:encoded>
	</item>
	<item>
		<title>By: Squid</title>
		<link>http://design.canonical.com/2010/06/when-new-users-first-encounter-ubuntu-5-show-stoppers/comment-page-2/#comment-3251</link>
		<dc:creator>Squid</dc:creator>
		<pubDate>Sun, 05 Sep 2010 13:31:01 +0000</pubDate>
		<guid isPermaLink="false">http://design.canonical.com/?p=2520#comment-3251</guid>
		<description>The deal breaker for many will be will the install process. 

Even on Meerkat 10.01, it is not fool proof! I advised a user who had not installed Ubuntu previously to first back up their docs to a separate HDD first BEFORE installing onto the Ubuntu target disk. This is from my own past experiences of losing data.

I forgot to remind them to  unplug the backup  HDD and Murphy&#039;s law dictates that they somehow ended up installing Ubuntu onto the external HDD losing ALL backed up documents.

From my own experience, the simple install process is still not clear! I have three HDD&#039;s and the guided dialogue did not mention which disk the OS was going to be installed to. I had to select Advanced options to do find out what the installer was planning to do.

So, the end result is that a user has been put off from using Ubuntu for life. The installer needs to be tested thoroughly.</description>
		<content:encoded><![CDATA[<p>The deal breaker for many will be will the install process. </p>
<p>Even on Meerkat 10.01, it is not fool proof! I advised a user who had not installed Ubuntu previously to first back up their docs to a separate HDD first BEFORE installing onto the Ubuntu target disk. This is from my own past experiences of losing data.</p>
<p>I forgot to remind them to  unplug the backup  HDD and Murphy&#8217;s law dictates that they somehow ended up installing Ubuntu onto the external HDD losing ALL backed up documents.</p>
<p>From my own experience, the simple install process is still not clear! I have three HDD&#8217;s and the guided dialogue did not mention which disk the OS was going to be installed to. I had to select Advanced options to do find out what the installer was planning to do.</p>
<p>So, the end result is that a user has been put off from using Ubuntu for life. The installer needs to be tested thoroughly.</p>
]]></content:encoded>
	</item>
	<item>
		<title>By: Nick</title>
		<link>http://design.canonical.com/2010/06/when-new-users-first-encounter-ubuntu-5-show-stoppers/comment-page-2/#comment-2267</link>
		<dc:creator>Nick</dc:creator>
		<pubDate>Wed, 04 Aug 2010 05:00:24 +0000</pubDate>
		<guid isPermaLink="false">http://design.canonical.com/?p=2520#comment-2267</guid>
		<description>Adding a Printer would have to be my biggest pet hate with Ubuntu. Sure the way the wizard thingy is done is user-friendly, but finding a driver and then making it work is not always that easy. I realise this is mostly the fault of the developers lack of decent Linux drivers however. It did prevent me though from keeping a business installation of Linux because the printer was required.

As for the file compatibility, a couple things that irk me:

1) on GIMP for example, even if you choose to save as a different file type, you still have to know and type in the extension, because the selection of a different type seemingly does nothing. 
2) I find Open Office to be a slow sloth and I want to use Gnumeric and Abiword. So I install them, only to find out the formats are incompatible and I can&#039;t open my ODF files. With these &#039;competing&#039; file formats they are weakening the strength of open document formats, which must compete with MS Office.</description>
		<content:encoded><![CDATA[<p>Adding a Printer would have to be my biggest pet hate with Ubuntu. Sure the way the wizard thingy is done is user-friendly, but finding a driver and then making it work is not always that easy. I realise this is mostly the fault of the developers lack of decent Linux drivers however. It did prevent me though from keeping a business installation of Linux because the printer was required.</p>
<p>As for the file compatibility, a couple things that irk me:</p>
<p>1) on GIMP for example, even if you choose to save as a different file type, you still have to know and type in the extension, because the selection of a different type seemingly does nothing.<br />
2) I find Open Office to be a slow sloth and I want to use Gnumeric and Abiword. So I install them, only to find out the formats are incompatible and I can&#8217;t open my ODF files. With these &#8216;competing&#8217; file formats they are weakening the strength of open document formats, which must compete with MS Office.</p>
]]></content:encoded>
	</item>
	<item>
		<title>By: Jeff Smith</title>
		<link>http://design.canonical.com/2010/06/when-new-users-first-encounter-ubuntu-5-show-stoppers/comment-page-2/#comment-2074</link>
		<dc:creator>Jeff Smith</dc:creator>
		<pubDate>Sat, 31 Jul 2010 05:42:34 +0000</pubDate>
		<guid isPermaLink="false">http://design.canonical.com/?p=2520#comment-2074</guid>
		<description>On point number two:
re: starting applications
Instead of a message on the bar stating that something is starting up, how about creating a free floating title bar.  It&#039;d look like a rolled up (windowshaded) window.  And naturally it would have the min/max/close buttons.  Then when the app is fully loaded, unfurl the shade and voila!  It would give you the option to close something if it hangs.

As for command line apps that get installed by mistake and then lost, adding one field in the descriptions for whether or not a program has a gui would be a good thing... 

also having a Terminal Commands subcategory under Applications would be grand too.  Selecting a new command would open up Terminator with two panes, one would have the man page pre-loaded, and the other would be cursor ready for input.  Alternately, it could just start gnome-terminal and automatically enter the command with the --help option (which thankfully is nearly universal).

I&#039;m surprised someone has not invented a gui-driven CLI.  (select desired command, dropdown boxes for modifiers and switches, browse boxes for locations, etc.)  It&#039;d be like training wheels.</description>
		<content:encoded><![CDATA[<p>On point number two:<br />
re: starting applications<br />
Instead of a message on the bar stating that something is starting up, how about creating a free floating title bar.  It&#8217;d look like a rolled up (windowshaded) window.  And naturally it would have the min/max/close buttons.  Then when the app is fully loaded, unfurl the shade and voila!  It would give you the option to close something if it hangs.</p>
<p>As for command line apps that get installed by mistake and then lost, adding one field in the descriptions for whether or not a program has a gui would be a good thing&#8230; </p>
<p>also having a Terminal Commands subcategory under Applications would be grand too.  Selecting a new command would open up Terminator with two panes, one would have the man page pre-loaded, and the other would be cursor ready for input.  Alternately, it could just start gnome-terminal and automatically enter the command with the &#8211;help option (which thankfully is nearly universal).</p>
<p>I&#8217;m surprised someone has not invented a gui-driven CLI.  (select desired command, dropdown boxes for modifiers and switches, browse boxes for locations, etc.)  It&#8217;d be like training wheels.</p>
]]></content:encoded>
	</item>
</channel>
</rss>

