Archive for the ‘usability’ Category

How is Unity designed?  How can I contribute to this process?  Why did you make thus and such decision? The Unity Design Team is frequently asked these questions, and this article aims to de-mystify our design process and highlight the different ways in which volunteer contributions can help improve the Ubuntu user experience. Before diving [...]

Recently we hired an external consultant to compare the usability of 2 email clients: Thunderbird and Evolution. I have taken some highlights from the report to compose this blog. Setting of the usability session The sessions took place in early June at the Canonical Office in London. Thirty participants were recruited. All of them used [...]

First and last impressions of Unity were that it was quite user-friendly, and pleasing in its design and ease of learning. The majority of participants left the session with very positive feelings and were looking forward to Unity’s release so they could download it. In short, participants in this testing session were considerably more positive [...]

The “Quit” command in applications today is a relic from the days when the original Macintosh had no hard disk and couldn’t multitask. Modern applications have made this command increasingly annoying. Fortunately, though, modern PCs have also made it increasingly unnecessary. Mobile operating systems have, for the most part, eliminated the “Quit” command completely. In Ubuntu, the messaging and sound menus will help us do the same.

 I have just completed sessions of usability testing of Thunderbird. This time, I had the pleasure of working with Andreas Nilsson, who came to London to observe the sessions. It was very useful to get his feedback and to work collaboratively with him on the analysis and implications of the findings. In addition to [...]

Hey Ubuntu One and Design fans! This is my first post here, and I have to say I feel priveledged to be able to write to you all. Recently I’ve been working with the Ubuntu One team on the desktop syncing apps, and trying to give them some special attention. I feel like these apps [...]

’Appropriation’ – the taking of a product and using it for one’s own purposes, in ways unintended by the product creators – is implicitly at the core of the philosophy of opensource, because openness provides for change, adaptation and innovation. Design specifications Last year, I conducted several research projects to understand how developers work and [...]

In contrast to a proportionally spaced font a the characters in a monospace occupy all exactly the same width. In the past monospace type was used on typewriters, and more recently in some specialised printing environments such as Credit Card embossing, or ticketing. Today, monospace fonts are primarily used within a programming environment working on [...]

In preparation for UDS, we conducted usability testing of Unity with general public users.  We are now better informed as to where we should expend further efforts to enhance the experience for users working with Unity. I summarize my findings below. Participants Selection We asked an external recruiting firm to find 15 participants who answered [...]

When conducting and writing up user research findings, I make a point of defining the experience goals alongside participant’s actual real life goals.  This is because, as users interact with a system, they are made to feel a certain way – just as people can, software can bring the best or the worst out of [...]